Store Return Policy

Most items purchased at Pom Paperie may be returned for exchange, credit or refund within 14 days of purchase with the original receipt. Merchandise must be returned in salable, like-new condition with the original packaging materials (including the barcode/UPC label) and the original sales receipt; otherwise, your product may not be eligible for return or exchange. 


SALE & CLEARANCE MERCHANDISE is final sale.  Returns are not accepted.


HOLIDAY ITEMS are not eligible for return after the Holiday has passed.


PERSONALIZED & CUSTOMIZED MERCHANDISE is final sale.  Returns are not accepted.


GIFT CARD PURCHASES are non-refundable and non-returnable.


Refund Method

Refund will be in the same form as original purchase. Exceptions:  Refunds on purchases paid for by cash will be refunded in cash unless stores funds are not available. Returns made with gift receipt will be refunded as a merchandise card. A Manager approved return without a receipt is eligible only for a merchandise credit for the current selling price. (Please Note: When a gift receipt or packing slip is presented for the return, the refund will always be in the form of a Pom Paperie merchandise credit.)


RETURNS AFTER 14 DAYS WITH THE RECEIPT: We are happy to issue a merchandise credit on eligible Pom Paperie merchandise returned between 15 and 30 days.


Online Purchases from

We will be happy to make a return or exchange for an online purchase with your order shipment confirmation or packing slip. Present the original packing slip or proof of purchase to the Store Associate. All the Pom Paperie eligibility rules in the return policy still apply.

The original form of payment will be credited for your refund; if the item was a gift you will receive a Pom Paperie merchandise card. 


Damaged Merchandise

We are happy to issue a merchandise credit on damaged merchandise with the original receipt and with the store manager’s approval. We are unable to accept returns on merchandise damaged by the customer. We must be notified of damaged items within 5 days of receipt.


NOTE: WE CAREFULLY MONITOR RETURNS and in some cases returns made with a receipt may be refused. Pom Paperie reserves the right to deny any return.